Terms and Conditions

Last updated: May 6, 2025

General Terms

• This reservation confirmation is only an estimate. Final charges will be based on actual time of service rounded up by 15 minutes increment. The actual time of service includes the additional time the chauffeur will need to inspect the vehicle for items left behind after the final drop off. The customer will be responsible for the cost of returning any item left behind to its rightful owner, if passengers depart before the vehicle sweep is completed.
• At MZ BlackCar LLC, Billing for all reservations begins 15 minutes prior to the scheduled pickup time at the destination and ends upon passenger drop-off.
• If passenger is unable to locate their chauffeur and fails to contact either our office or the driver within one hour of the scheduled pickup time, 50% of the full trip charge will apply.
• Customers will be responsible for any damage caused by any passenger or any pet NOT in a crate above and beyond the pet fee.
• MZ BlackCar LLC reserves the right to substitute any vehicle requested with same size or higher capacity vehicles at no additional charge and without notice if the requested vehicle type is not available.
• The suggested Tip has been added for your convenience. The payment of this Suggested Tip is subject to your complete discretion and may be increased, decreased, or eliminated entirely. All Tips received are remitted in full to the chauffeur.
• MZ BlackCar LLC and the chauffeur reserve the right to terminate a trip for unruly, threatening, or unsafe behavior by passengers at any time.

Guaranteed Rates

• The base rate for your reservation is guaranteed for up to 12 months. However, all incidental charges such as fuel surcharge, credit card processing fees, Standard Transportation Charge (STC), and airport fees are subject to change as necessary any time and without notice until the scheduled service is provided.

Service Failures

• MZ BlackCar LLC is not responsible for deviations or service failures caused by accidents, road closures, breakdowns, inclement weather, traffic, acts of God, terrorism, civil unrest, or any other conditions beyond our control. If any such condition prevents us from providing the scheduled transportation services, the maximum liability MZ BlackCar LLC will assume shall not exceed the projected total cost of the scheduled transportation service.

Delayed or Cancelled Flights

MZ BlackCar LLC tracks all inbound commercial flights and will know if your flight is delayed or cancelled.

If your flight is cancelled, we will cancel the reservation. The customer must contact our office with the new flight information, and we will make our best effort to rebook or to reschedule that reservation without detriment to other reserved clients.

For private flights, the reservation will turn into hourly/As directed if flight is delayed. If a private flight is cancelled after the free cancellation window ends, the reservation will be billed as booked unless there is a justifiable cause outside the customer’s control such as weather, strike, travel advisory, acts of God, terrorism, civil unrest, etc.

Other Flight Issues

• MZ BlackCar LLC is not responsible for passenger flights that are missed, diverted, or any other incident that results in failure to comply with the Cancellation Policy. We will make our best effort to fulfill client needs in these instances subject to waiting time fees or late cancellations and re-bookings without detriment to other reserved clients.
• The passenger is responsible for notifying MZ BlackCar LLC if he/she misses his/her flight. If the passenger failed to notify MZ BlackCar LLC and is a “No show”, that customer will be responsible for the total cost of the reservation.
• MZ BlackCar LLC reserves the right to bill hourly for any airport pick up if the passengers are scheduled to arrive on board different flights.

Pickup Time

The Pickup time is the time your vehicle is scheduled to be on location ready for pick up:

• Airport departures and other non-airport pickups – as scheduled by the customer
• Commercial airport arrivals – gate time
• FBO arrivals – 15 minutes before scheduled wheels down

Wait Time

• Wait time applies to all transfer reservations after the grace period ends and is billed per minute increments at the vehicle type’s hourly rate. Grace periods:
• NON airport pickups – 15 minutes
• Airport arrivals (Domestic and International) – 30 minutes from gate time
• FBO arrivals – 30 minutes from pickup time or 15 minutes from scheduled wheels down

Luggage Capacity

Our sedans, SUVs, and minibuses can accommodate their maximum seating capacity only with minimal luggage capacity. Confirm with our customer service for the proper vehicle size that will fit your needs if you have any questions.

Pet Fees

• A $25 pet fee will be added for each pet NOT in a crate, except for service animals. But:
• The passenger must disclose at the time of booking that they will have a pet (including service animals). This allows MZ BlackCar LLC to schedule a Chauffeur that has NO health concern with the pet that will be transported in the vehicle.
• The pet must always be on a leash for safety reasons.
• Customers will be responsible for any damage caused by any pet NOT in a crate (including service animals) above and beyond the pet fee.

Additional Fees

• Off hours Fees: Any reservations scheduled for a pickup between 11:00 pm and 06:00 am will incur a $10 Off Hours Fee.
• Holiday Fee: A $20 Holiday Surcharge will be added for New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and both Christmas Eve and New Year's Eve starting at 5:00 PM.
• Any parking fees or tolls are additional and will be billed at cost.
• A $25 stop fee applies for the 1st stop less than 2 miles out of the scheduled route for a maximum of 15 minutes. Wait time applies above and beyond the stop fee after the grace period ends. Any additional stops after the 1st stop or any stop more than 2 miles outside the scheduled route will turn the reservation hourly with the applicable minimum billable hours.

Overnight Trips

• The customer is financially responsible for any overnight lodging and per diem for the driver(s) whenever required.

Cleaning Fee

• A biohazard cleaning fee of $400 per occurrence applies for cleaning and sanitation of bodily fluid.
• A cleaning fee of $250 applies for cleaning and sanitation for all other detailed cleaning required if the passengers trash the vehicle.
• A cleaning fee equal to 8 hours of the vehicle applicable rate applies for the ionization process needed to remove any smoke odor.

Special Event

The special event policy applies for each special event. If a special event policy does not exist for an event such as concert, game, race, festival, and more, all transfers to and from those events will be converted into hourly-as-directed and billed from Pickup-to-drop-off. The customer will be responsible for the event traffic that may increase the number of billable hours above the hourly minimums. Customers are responsible for disclosing the occasion for their transportation needs for a proper quote at the time of booking.

Changes and Updates

The customer can make changes as necessary within the free cancellation period provided MZ BlackCar LLC has the resources available to accommodate. When the free cancellation window closes, any request to make changes may result in the re-booking of a new service and the initial service billed as scheduled.

Cancellation Policy

• Cancellation Policy (Except Special Events):
• Sedans and SUVs – airport transfers: 2 hours and all non-airport reservations: 2 hours
• Sprinters – 7 days
• All cancellation requests must be submitted by email to info@mzblackcar.com with the word “Cancellation Res# xxxxx” and the confirmation number on the subject line or by phone through a live agent. Leaving a voicemail will NOT be considered a valid request for cancellation.

Incorrect Information

• Customer is responsible for reviewing the details of this reservation confirmation for accuracy and to reply to the confirmation email with the correct information if anything herein is inaccurate. MZ BlackCar LLC will not assume any liability for service failure if any information herein is incorrect and the customer failed to review and submit the necessary correction.

Credit Card Pre-Authorized Before Trips

YOUR CARD ON FILE (DEBIT OR CREDIT) WILL BE PRE-AUTHORIZED FOR THE FULL AMOUNT OF THE SCHEDULED SERVICES + 30% FOR INCIDENTALS CHARGES SUCH AS WAIT TIME AND ADDITIONAL STOPS. IT IS VERY IMPORTANT TO UNDERSTAND THAT WHEN YOU USE A DEBIT CARD TO PAY FOR YOUR SERVICE, YOUR BANK PUTS A TEMPORARY HOLD FOR THE PRE-AUTHORIZED AMOUNT.

ALL DEPOSITS ARE NON-REFUNDABLE.

Company Description

MZ BlackCar is a premium black car and luxury transportation service based in Nashville, TN. We specialize in providing high-end, reliable, and comfortable rides for airport transfers, corporate travel, special events, and private occasions. Our fleet of luxury vehicles and professional chauffeurs deliver an exceptional experience tailored to the needs of discerning clients. At MZ BlackCar, we are committed to safety, punctuality, and outstanding customer service, ensuring every ride is smooth, stylish, and stress-free.

Go Back